Frequently Asked Questions

Choose your apartment and dates, then send an enquiry through the booking page. We will confirm availability and send payment details within 2 hours (09:00–18:00). There are no platform accounts to create — just a direct conversation with us.

Yes. Our minimum stay is one night, and we welcome short breaks, business trips and longer stays equally.

No. When you book directly with us you pay no platform fees or booking commissions.

Each apartment sleeps up to 4 guests. The number of beds and the sleeping layout are shown on each apartment page.

Yes. Unlimited Wi-Fi is included in every apartment at no extra cost, and each one has a dedicated workspace.

Absolutely. We regularly host contractors and business travellers on extended stays. A washing machine and dryer, a fully equipped kitchen and a dedicated workspace make longer stays easy. Stays of 28 nights or more are welcome — ask us about weekly and monthly rates.

Parking depends on the apartment. Check the property page for details, or message us before booking and we'll confirm what is available for your dates.

We currently accept bank transfer and card payment via invoice. If you have a specific payment preference, mention it in your enquiry.

All utilities, Wi-Fi, fresh linen, towels and toiletries are included. The price we quote is the price you pay — no hidden platform fees.

Yes. We can provide an invoice for every booking, including company invoices for contractors and business travellers. Just let us know the company name and billing details when you enquire, and we'll send it over.

Our standard policy is moderate: cancellations more than 5 days before check-in receive a full refund minus a processing fee. Cancellations within 5 days of check-in are non-refundable. The exact policy is confirmed in your booking documents.

Contact us as early as possible and we will do everything we can to accommodate new dates, subject to availability.

Check-in is from 15:00 and check-out is by 11:00. Need a different time? Let us know and we will do our best to accommodate you. Luggage drop-off is also available.

Check-in is contactless. The key is kept in a secure key safe, and we send clear instructions before you arrive.

Our Waterside apartments are a scenic 15-minute walk from Leeds City Centre along the canal, close to Leeds Waterfront, the Royal Armouries and Holbeck Urban Village.