Last updated: 26 September 2026
This document is provided for informational purposes.
Booking confirmation
A booking is confirmed only upon receipt of the required deposit or full payment, and a written confirmation from Tenaura Homes. Verbal confirmations or provisional holds do not constitute a binding booking.
Payment
For stays of 1-7 nights, full payment is required at booking. For stays of 8 nights or more, a deposit of 30% is due at booking with the balance payable 7 days before check-in. Payment methods will be confirmed in your booking correspondence.
Cancellation — moderate policy
Cancellations received more than 5 full days before the check-in date will receive a full refund of the accommodation cost minus a processing fee. Cancellations received within 5 days of check-in are non-refundable.
Guest responsibilities
Guests are responsible for the property during their stay and must adhere to the house rules provided at booking. Any damage beyond fair wear and tear will be charged to the guest. The maximum occupancy stated on each listing must not be exceeded.
Check-in and check-out
Check-in times are stated on each apartment page. Late arrivals must be pre-arranged. Check-out must be completed by the stated time.
Force majeure
Tenaura Homes accepts no liability for failure to provide accommodation due to circumstances beyond its reasonable control. In such cases, alternative dates or a full refund will be offered.